top of page

FREE EXPRESS SHIPPING ON ORDERS OVER $200

PRIVACY
POLICY

A Legal Disclaimer

When you visit our website, Prime collects information about your device, interactions with the site, and details necessary to process your purchases. If you contact us for customer support, we may also gather additional information. In this Privacy Policy, "Personal Information" refers to data that can identify an individual, as outlined below:

Device Information

  • Purpose of Collection: Ensures accurate site loading and enables analytics to optimize user experience.

  • Source of Collection: Automatically gathered through cookies, log files, web beacons, tags, or pixels when you access the site.

  • Disclosure for Business Purposes: Shared with our processing partners.

  • Personal Information Collected:

    • Browser version

    • IP address

    • Time zone

    • Cookie data

    • Pages or products viewed

    • Search terms

    • Interaction details with the site

    • Device type

    • Operating system

    • Network connection type

Order Information

  • Purpose of Collection: Facilitates the processing of orders, including payment processing, shipping arrangements, invoicing, and order confirmations. Also used to screen for fraud and communicate product updates or promotions in line with user preferences.

  • Source of Collection: Directly provided by you.

  • Disclosure for Business Purposes: Shared with our processing partners.

  • Personal Information Collected:

    • Full name

    • Billing address

    • Shipping address

    • Payment information (processed through secure, PCI-DSS compliant gateways)

    • Email address

    • Phone number

    • Order history

    • Transaction details

Customer Support Information

  • Purpose of Collection: To effectively respond to and resolve customer inquiries and provide support.

  • Source of Collection: Directly provided by you.

  • Personal Information Collected:

    • Name

    • Contact information

    • Communication transcripts

    • Support ticket details

    • Nature of inquiry

 

Prime is committed to handling your Personal Information responsibly and securely. We implement industry-standard encryption and security protocols to protect your data.

bottom of page